RSA 161-F:11 Definitions.

In this subdivision:
I. "Act" means any action of any individual, facility, or government agency including any failure or refusal to act by such individual, facility, or government agency.
II. "Administrator" means any person who is charged with the general administration or supervision of a facility whether or not such person has an ownership interest and whether or not such person's functions and duties are shared with one or more other persons.
III. "Complaint" means a problem, concern, issue, or situation identified or received by the office that is made by, or on behalf of, residents that may adversely affect the health, safety, welfare and rights of residents, including the appointment and activities of legal representatives, providers of long-term care servi